At Olive Branch Collective, every candle is carefully hand-poured and packaged with care. Due to the nature of our products, we do not accept returns or exchanges on used or burned candles.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and we will be happy to make it right.

To request a replacement, please email us at: Orders@olivebranch-collective.com
Include:

• Your order number
• A photo of the damaged item
• A photo of the shipping box

Once approved, we will send a replacement or store credit.

Olive Branch Collective
At Olive Branch Collective, each candle is carefully hand-poured and packaged with care. Please review our shipping policy below before placing your order.

Order Processing
All orders are processed within 2–4 business days (excluding weekends and holidays).

During periods of high demand, holidays, or product launches, processing times may be slightly longer.

Customers will be notified if there are any significant delays. Once your order ships, you will receive a confirmation email with tracking information.

Shipping Rates
Shipping costs are calculated at checkout based on the weight of your order and your shipping destination.

This ensures customers are charged the most accurate shipping rate available through our shipping carriers.

Shipping options and estimated delivery times will be displayed at checkout before completing your purchase.

Estimated Delivery Times
Delivery times depend on the shipping option selected at checkout.

Typical delivery estimates:
• Standard Shipping (U.S.): 3–7 business days
• Priority Shipping (U.S.): 2–3 business days

Please note that delivery times are estimates and may vary due to carrier delays, weather, or peak shipping periods.

Address Accuracy
Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete.

Olive Branch Collective is not responsible for packages delivered to an incorrect address provided by the customer.

If you notice an error in your shipping address, please contact us immediately at: [insert email]
If the order has not yet shipped, we will do our best to update the address.

Lost or Stolen Packages
Once a package has been marked delivered by the shipping carrier, Olive Branch Collective is not responsible for lost or stolen packages.

If your package is missing, please:

1. Check around your delivery location

2. Check with neighbors or household members

3. Contact the shipping carrier to file a claim

If you need assistance locating your package, you may contact us and we will do our best to help guide you through the process.

Damaged Items During Shipping
If your order arrives damaged, please contact us within 48 hours of delivery.

Include the following in your email:

• Your order number

• Photos of the damaged item

• Photos of the shipping box and packaging

Once reviewed, we will provide a replacement or store credit when appropriate.

For the best candle experience:

• Trim wick to ¼ inch before each burn
• Allow wax to melt edge to edge on the first burn
• Do not burn longer than 4 hours at a time
• Always burn candles on a heat-safe surface
• Keep away from drafts, children, and pets
• Never leave a burning candle unattended

Proper candle care helps extend burn time and ensures safe use.

Privacy Policy
Olive Branch Collective

At Olive Branch Collective, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

Information We Collect
When you visit our website or place an order, we may collect the following information:

• Name

• Email address

• Shipping and billing address

• Phone number

• Payment information (processed securely through third-party payment providers)

• Order history

• Website usage data through cookies and analytics tools. We only collect information necessary to process orders and improve your shopping experience.

How We Use Your Information
Your information may be used to:

• Process and fulfill orders

• Provide order confirmations and shipping updates

• Respond to customer service inquiries

• Improve our website and products

• Send occasional promotional emails or updates (if you choose to subscribe)
We do not sell, rent, or share your personal information with third parties for marketing purposes.

Payment Security
All payment transactions are processed through secure third-party payment processors. Olive Branch Collective does not store full credit card information on our servers.

Cookies & Website Analytics
Our website may use cookies or similar technologies to:

• Improve website functionality

• Analyze website traffic

• Enhance the overall user experience
You can disable cookies in your browser settings if you prefer.

Third-Party Services
We may use trusted third-party services for:
• Payment processing

• Shipping carriers

• Email marketing platforms

• Website analytics
These providers only receive the information necessary to perform their services.

Policy Updates
Olive Branch Collective reserves the right to update this Privacy Policy at any time. Changes will be posted on this page.

Terms of Service
Olive Branch Collective
By accessing or purchasing from Olive Branch Collective, you agree to the following terms and conditions.

General
All products and services offered through our website are subject to availability. We reserve the right to modify or discontinue products without notice.
We also reserve the right to update prices, policies, and product descriptions at any time.

Product Information
We strive to display our candles and products as accurately as possible. However, colors and appearances may vary slightly depending on screen settings or lighting conditions.

Because our candles are hand-poured in small batches, slight variations in appearance may occur.

Order Acceptance
Olive Branch Collective reserves the right to:

• Refuse or cancel any order

• Limit quantities purchased

• Cancel orders suspected of fraud or misuse

If an order is canceled after payment has been processed, a full refund will be issued.

Intellectual Property
All content on this website including:

• Logos

• Images

• Product descriptions

• Branding elements
are the property of Olive Branch Collective and may not be copied, reproduced, or used without written permission.

Limitation of Liability
Olive Branch Collective is not responsible for damages resulting from misuse of products or failure to follow candle safety instructions.
Customers assume responsibility for proper use of all products.

Product Disclaimer
Olive Branch Collective
Our candles are designed to create a warm and relaxing atmosphere, but they should always be used responsibly.

Scent Sensitivity
Our candles are made using fragrance oils and ingredients commonly used in home fragrance products.

However, individuals with scent sensitivities, allergies, asthma, or respiratory conditions should exercise caution when using scented candles.

If irritation occurs, discontinue use immediately.

Product Variations
Because each candle is hand-poured, slight variations in:
• color

• wax texture

• scent strength
may occur. These variations are natural and do not affect product quality.

Candle Safety
For safe use:
• Never leave a burning candle unattended

• Keep away from children and pets

• Do not burn near flammable objects

• Trim wick before each burn

• Burn on a heat-safe surface

Failure to follow these instructions may result in fire hazards or damage.

Liability
Olive Branch Collective is not liable for accidents, injuries, or damages resulting from improper candle use.

Customers assume responsibility for safe candle handling.